Non-Insured Health Benefits (NIHB) provider remittance payments from February 1, 2017 have been delayed. Express Scripts Canada is working with Health Canada to address the system issue and anticipates that direct deposit payments will be available by February 6, 2017. Cheque payments will be mailed as soon as the issue has been resolved.
If you have any questions, please contact our Provider Claims Processing Call Centre at 1 (888) 511‑4666. The call centre is open Monday to Friday from 6:30 a.m. to midnight (ET) or Saturdays, Sundays and statutory holidays from 8 a.m. to midnight (ET).
We apologize for any inconvenience this may cause.
Express Scripts Canada